BITS Newsletter - Employees

Wednesday, April 30, 2025
BITS Newsletter

As we get ready for the beginning of finals, we hope everyone has some time to enjoy a little sunshine. Below you can find some information from BITS to be ready for finals and summer.

BITS Fun Fact: Did you know that BITS supports the technology in more than 180 teaching spaces and conference rooms across campus?

Having a technical issue or have a question? Help BITS Help You! Give the Service Desk a call!

As we get to crunch time in the semester, remember BITS is here to help! The best way to get assistance is to contact the appropriate BITS Service Desk Option when you need assistance or put in a ticket in BITS Service Desk Portal.

• Option 1 - 24x7x365- Service Desk - General Technical Support
• Option 2 - Telecommunications (This will go to the Service Desk if no one is available, to create a ticket for Telecom)
• Option 3 - 24x7x365 ResNet Support for assistance in the Residence Halls
• Option 5 - Classroom Technology Assistance
• Option 6 - Brightspace Support
• Option 7 - Printer Support for hardware or supply related issues for printers with a “Toshiba Business Solutions” support sticker on them.

We have an extensive knowledge base with instructions available within the BITS Service Desk Portal, once you log in. We also offer walk-in support during most University business hours at the Service Desk on the ground floor of the Drake Memorial Library. Walk-in support hours are listed on the BITS Service Desk Portal.

May Graduate Account Information

If you are graduating in May, please keep in mind your account will be transitioned to an Alumni account 120 days from graduation. This means you will keep your Brockport.edu email at no cost, as long as it remains active and is used at least once per year. Your Alumni account will not include Teams, OneDrive, or Microsoft Office applications, so be sure to download and store any information you want to keep before your account is transitioned to an Alumni account. Instructions on how to back up your OneDrive data can be found in the How to download and backup your OneDrive data article

Submit your Software Requests for Fall ASAP 

Do you have a specific software you would like to purchase or use for the Fall 2025 semester? If so, please make sure to submit a Software Request ASAP to make sure the software has enough time to be reviewed, purchased (if necessary), and installed before Fall.

Remote proctoring with Respondus Lockdown Browser, the proactive approach

Planning to give your students an assessment with Respondus Lockdown Browser? Here are some tips from BITS to use a proactive approach to reduce the number of students having technology issues at the time of the assessment.

• Set up a practice assessment with multiple attempts for the students to test the software on their device. How to install Respondus LockDown Browser
• Encourage students to install their device updates, restart their computer, and access the practice test, at least 2 days before their assessment.
• If students are having trouble accessing Respondus on their device, they can contact the IT Service Desk for assistance. If the issue is unable to resolved before the scheduled assessment BITS can provide a loaner device for the student to use to take the assessment if there is one available. Students must fill out a Student Technology Request to receive a loaner. Generally a loaner device requires at least 1 business day notice to prepare for the student’s use.
• Need to add special access to a quiz that requires Respondus LockDown Browser? Click here

Don’t get stuck installing updates during a Final! Make sure to allocate time to install updates.

In preparation for exams and final projects, take the proactive approach of testing any software before it is needed, install any available updates, and restart your device.

Regular updates help to keep your device secure by addressing the latest security issues that may affect your device. Making sure to install updates on your devices when prompted is a great way to help keep your device and data secure.

Brockport Devices: Check for available updates in Company Portal or Software Center on Windows computers and the SUNY Brockport App on Mac computers.

Personal Devices:

• How to update Windows
• How to update iOS
• How to update Android

BITS Monthly Security Note: New FTC Data on Text Message Scams

Are you getting scam text messages? Check out this FTC article about the Top Text Message Scams of 2024 and what to do about them!

Technology Spring Cleaning!

Do you have old Brockport technology in your office that is not being used? Contact the BITS Service Desk to pick up your unused devices by using this Hardware Request to schedule a time for BITS to pick up the equipment. This equipment will be securely recycled or re-distributed to other campus departments in need.

Is Someone Leaving Your Department? Make sure their computer equipment is turned into BITS

Please remember that all computers (with their chargers if they are a laptop) and mobile devices (such as iPads and tablets) need to be returned to BITS when an employee leaves Brockport. If their device is portable, they can drop it off at the BITS Service Desk located on the ground floor of Drake during their last day on campus. If they have a desktop computer, BITS will make an appointment to pick the device up.

Don’t forget to update Phone Greetings, Hours, and Menus!

As your office gets ready for summer hours, don’t forget to update the greeting for your campus phone. Instructions can be found in the Voicemail - Record Your Greeting Article.

If your office uses a queue or menu system, don’t forget to submit your Summer hours/greetings requests! Requests for call menu changes can be submitted through a Call Menu (Queue) Request form in the IT Service Desk Portal.

How to contact BITS:

BITS Service Desk Phone Number: (585) 395-5151. Submit a ticket, start a chat or remote session through the BITS Service Desk Portal.