BITS Newsletter - Students

Wednesday, April 30, 2025
BITS Newsletter

As we get ready for the beginning of finals, we hope everyone has some time to enjoy a little sunshine. Below you can find some information from BITS to be ready for finals and summer.

BITS Fun Fact: Did you know that BITS supports the technology in more than 180 teaching spaces and conference rooms across campus?

Having a technical issue or have a question? Help BITS Help You! Give the Service Desk a call!

As we get to crunch time in the semester, remember BITS is here to help! The best way to get assistance is to contact the appropriate BITS Service Desk Option when you need assistance or put in a ticket in BITS Service Desk Portal.

• Option 1 - 24x7x365- Service Desk - General Technical Support
• Option 2 - Telecommunications (This will go to the Service Desk if no one is available, to create a ticket for Telecom)
• Option 3 - 24x7x365 ResNet Support for assistance in the Residence Halls
• Option 5 - Classroom Technology Assistance
• Option 6 - Brightspace Support
• Option 7 - Printer Support for hardware or supply related issues for printers with a “Toshiba Business Solutions” support sticker on them.

We have an extensive knowledge base with instructions available within the BITS Service Desk Portal, once you log in. We also offer walk-in support during most University business hours at the Service Desk on the ground floor of the Drake Memorial Library. Walk-in support hours are listed on the BITS Service Desk Portal.

May Graduate Account Information

If you are graduating in May, please keep in mind your account will be transitioned to an Alumni account 120 days from graduation. This means you will keep your Brockport.edu email at no cost, as long as it remains active and is used at least once per year. Your Alumni account will not include Teams, OneDrive, or Microsoft Office applications, so be sure to download and store any information you want to keep before your account is transitioned to an Alumni account. Instructions on how to back up your OneDrive data can be found in the How to download and backup your OneDrive data article

Don’t get stuck installing updates during a Final! Make sure to allocate time to install updates.

In preparation for exams and final projects, take the proactive approach of testing any software before it is needed, install any available updates, and restart your device.

Regular updates help to keep your device secure by addressing the latest security issues that may affect your device. Making sure to install updates on your devices when prompted is a great way to help keep your device and data secure.

Brockport Devices: Check for available updates in Company Portal or Software Center on Windows computers and the SUNY Brockport App on Mac computers.

Personal Devices:

• How to update Windows
• How to update iOS
• How to update Android

BITS Monthly Security Note: New FTC Data on Text Message Scams

Are you getting scam text messages? Check out this FTC article about the Top Text Message Scams of 2024 and what to do about them!

How to contact BITS:

BITS Service Desk Phone Number: (585) 395-5151. Submit a ticket, start a chat or remote session through the BITS Service Desk Portal.