BITS Newsletter - Students

Tuesday, August 26, 2025
BITS Newsletter

Brockport Information Technology Services (BITS) is excited to have people back on campus for the start of the semester! Below is some information that will be helpful as we launch into Fall 2025!

BITS Service Desk Support

Brockport users can access our knowledge base articles 24x7 through the BITS Service Desk Portal.

Phone Support Hours:

Specific phone support hours are posted on the BITS Service Desk Portal.

Walk-In Support:

Available during most University business hours at the Service Desk, located on the ground floor of the Drake Memorial Library.
Specific walk-in hours are posted on the BITS Service Desk Portal.

Wi-Fi Network Names and Which One to Use!

Over the summer, BITS continued updating the campus Wi-Fi networks to improve performance. Check out the chart below from the Daily Eagle Article to make sure you are connecting to the correct network.

Dell Offers Educational Discounts for Students and Employees at Brockport:

Did you know that you are able to take advantage of Dell’s Educational discount as a Student or Employee at Brockport? To see the current sales available, check out www.dell.com/Brockport for more information.

How Can Students Get Access to Popular Software for School?

Microsoft Office:

Students who need access to Microsoft Office applications on their personal devices can install the Office desktop applications from Office.com with their @Brockport.edu email! Check out the How to Install Office 365 Applications article for more information.

Adobe Products:

• Students can purchase Adobe Creative Cloud for their personal devices at a discount. More information can be found at: Access to Adobe Creative Cloud for Students!
• All current students and employees can access Adobe express with their Brockport account. More information can be found at: Access to Adobe Express for Students and Employees!

Brightspace Email Settings

Have you recently attended or transferred from another SUNY school? If so, your notification settings might be set to your former school email account. Here’s how to fix this.

**This is recommended only if the user is finished at the other campus:

1. Send an email to SUNYOnlineHelp@suny.edu from your SUNY Brockport email account
2. The Subject should read: “Convert management of my Brightspace account to Brockport”
3. The text of the email should read – note, change the content in the **: “Please transfer my Brightspace account from *PREVIOUS CAMPUS NAME* (*PREVIOUS CAMPUS EMAL ACCOUNT*) to Brockport (*USER_NETID*@brockport.edu).”

As students, you have been and will continue to receive all communications in your Brightspace mail. When logging into Brightspace, users will notice an orange dot over the envelope at the top of their Brightspace window. This identifies that new messages have arrived. Click the envelope to open Brightspace mail.

Messages received in your Outlook email from Brightspace are a notification only that there is a message in the Brightspace system, and you must log into Brightspace to reply

How to contact BITS:

BITS Service Desk Phone Number: (585) 395-5151. Submit a ticket, start a chat or remote session through the BITS Service Desk Portal.