BITS Newsletter - Employees

Monday, August 24, 2026
Welcome to Fall 2026 - Startup Tips & Tricks

Brockport Information Technology Services (BITS) is excited to have people back on campus for the start of the semester! Below is some information that will be helpful for the start of this semester.

CIO Office

In the last four months, BITS has been busy adding to our campus support roster:

• Classroom Support Technician: Hunter Lincoln - Brockport Alumni, Move from Residential Life
• Communications Infrastructure Technician: Mary Fator - Brockport Alumni / Former BITS student employee
• Communications Infrastructure Technician: Seth Johnson
• Cybersecurity Lab Support Technician: German Machado - Move from Computer Science
• Director of Information Security: Nik Varrone
• Junior Network Administrator: Christian Delano - Brockport Alumni / Former BITS student Employee
• Programmer/Analyst: Hawk Linder
• Programmer/Analyst: Dustin Meyer - Brockport Alumni

Customer Support

Having a Technical Issue or Have a Question? Help BITS Help You! 585-395-5151

The best way to get assistance is to contact the appropriate BITS Service Desk Option when you need assistance at X5151, or to put in a ticket in the BITS Service Desk Portal.

• Option 1 - Service Desk - General Technical Support
• Option 2 - Telecommunications (This will go to the Service Desk if no one is available, to create a ticket for Telecom)
• Option 3 - ResNet Support for assistance in the Residence Halls
• Option 5 - Classroom Technology Assistance
• Option 6 - Brightspace Support
• Option 7 - Printer Support for hardware or supply-related issues for printers with a “Toshiba Business Solutions” support sticker on them.

Make sure to allocate time when returning to campus for computer updates:

When returning to campus, please make sure to allocate time for computer updates or issues upon your return. Some computers that have not been used during the summer may need an hour or more of updates and may need to restart multiple times during the process.

Important Information Needed: Will you be using Minitab to teach this Fall?

Minitab licensing requires BITS to assign licenses to users individually. If you will be using Minitab to teach in any of your courses for the Fall 2024 semester please fill out a Software Request if you have not already done so. BITS will need to know for which courses/sections so the students can be licensed properly.

How can students get access to popular software for school?

Microsoft Office:

Students who need access to Microsoft Office applications on their personal devices can install the Office desktop applications from Office.com with their @Brockport.edu email! Check out the How to Install Office 365 Applications article for more information.

Adobe Products:

• Students can purchase Adobe Creative Cloud for their Personal Devices at a discount, more information can be found here: Access to Adobe Creative Cloud for Students!
• All current students and employees can access Adobe express with their Brockport account. More information can be found here: Access to Adobe Express for Students and Employees!
• Employees that need access to Creative Cloud or Adobe Acrobat DC for their job duties can request a license. More information can be found here: Installing Adobe Applications For Campus Employees on Brockport Computers

Dell offers educational discounts for Students and Employees at Brockport:

• Did you know that you are able to take advantage of Dell’s Educational discount as a Student or Employee at Brockport? To see the current sales available, check out www.dell.com/Brockport or more information.

Brightspace Email Settings

Have you recently taught at another SUNY school? If so, your notification settings might be set to your former school email account. Here’s how to fix this.

1. Send an email to SUNYOnlineHelp@suny.edu from your SUNY Brockport email account
2. The Subject should read: “Convert my Brightspace account to Brockport”
3. The text of the email should read – note, change the content in the **: “Please transfer management of my Brightspace account from *PREVIOUS CAMPUS NAME* (*PREVIOUS CAMPUS EMAL ACCOUNT*) to Brockport (*USER NETID*@brockport.edu).”

If your account is not transferred over, any communications students send through Brightspace will have the notifications sent to your former institution’s email account. You will only be alerted in Brightspace by the orange dot over the envelope at the top of your Brightspace window. Click the envelope to open Brightspace mail.

Information Security

Use Strong Passwords to Protect Your Accounts

Your password is the first line of defense against unauthorized access to your information, be it your personal or work accounts. Keep your accounts safe with these password practices:

• Create strong passwords that are harder to crack.
• Use a different password for each account to limit the impact of leaks.
• Use passphrases for stronger, more memorable passwords.

Need help in selecting a secure password? Learn more about securing your passwords by reading our Securing Your Password article or contacting the IT Service Desk at 585-395-5151 (Option 1).

Systems and Networking

Teams Calling & Teams Phones: Start-of-Semester Reminders

As you prepare for the new semester:

• Update your voicemail greeting if necessary.
• Review and update your office’s call queue/menu greetings and hours as needed.
• Verify your Teams phone is signed in and functioning properly.

For Teams Calling questions, phone issues, or assistance with any of the items above, contact the IT Service Desk at 585-395-5151 (Option 1) or visit the Teams Calling knowledge base in the BITS Service Desk Portal.

Wi-Fi Network Names and Which One to Use!

Check out the chart below from the Daily Eagle Article to make sure you are connecting to the correct network.

Need help getting connected to the internet in the Residence Halls? - Students

Please submit a Student Internet - ResNet (Residence Hall Network) request or call 585-395-5151, Option 3 for assistance.

Project Management and Enterprise Applications

The BITS Project Management Office dashboard provides the campus community with a high‑level view of the number of projects currently underway within each division of the university.

• Log in to the BITS Portal, select the tab for Project Management, and click on “University Technology Projects” directly below the Help BITS Help You! logo.
• For new project requests, select the tab for Project Management, and click on “Technology Project or Consulting Requests”.

MachForm Workshops Offered:

Register for a MachForm Workshop whether you are new to MachForm or looking to expand your skills. Choose from a variety of topics, including “Introduction to MachForm”, “Making MachForm Accessible”, and “Creating Email Templates in Machform”.