As per the Provost’s charge, the Brockport Downtown Utilization Committee has completed a review of the space utilization of Brockport Downtown. With the work of the committee complete, the committee was charged to draft a document regarding space utilization at Brockport Downtown to inform the Provost’s decision making regarding the Brockport Downtown space.
Value of Brockport Downtown
Brockport Downtown has value in terms of visibility and access to SUNY Brockport for the greater Rochester area. Additionally, Brockport Downtown provides a central location for academic and nonacademic outreach activities on behalf of the University to downtown Rochester and beyond.
Academic Programs at Brockport Downtown
The total number of graduate students at SUNY Brockport in Spring 2023 was 1,349. In Fall 2023, the total number of SUNY Brockport graduate students was 1,750. At Brockport Downtown, in Spring 2023 there were 414 students (in person and online) registered in downtown programs and in Fall 2023 there were 540 (in person and online) students registered in Brockport Downtown programs. Academic programs served at Brockport Downtown include Educational Administration, Higher Education Administration, Public Administration, Master of Social Work and Counselor Education. Thirty-one percent of all graduate students had classes in programs (in person and online) at Brockport Downtown in both the Spring 2023 (N=414) and in the Fall 2023 (N=540) semester. The table below highlights the departments that the 414 students were enrolled in the Spring 2023 semester.
Program
Spring 2023 Enrollment
Educational Administration
78
Higher Education Administration
24
Public Administration
80
Master of Social Work (MSW)
128
Counselor Education
104
Total
414
The table below highlights the departments that students were enrolled in the Fall 2023 semester.
Program
Fall 2023 Enrollment
Educational Administration
85
Higher Education Administration
42
Public Administration
113
Master of Social Work (MSW)
131
Counselor Education
169
Total
540
Students at Brockport Downtown
Based on a survey of 100 students at Brockport Downtown, 66% come from the Rochester area. Fifteen percent of students travel from Brockport or Spencerport, while 19% of the students travel from other areas.
Seventy-seven percent of the students indicated that they do not go to the Brockport campus for activities outside of class time and 54% of students only spend time at Brockport Downtown. Moreover, 41% of the respondents indicated that the Brockport Downtown location was a determining factor in their decision to apply to a Brockport graduate program that utilizes the downtown location.
Events at Brockport Downtown
Brockport Downtown, through the Manager of Operations, facilitated the planning and implementation of numerous events during the 2022-2023 academic year. These are often events for internal SUNY Brockport organizations, and less frequently by external organizations. They can be characterized as small (under 20 people), medium (21-70 people), and large (71-250 people) scale events. The table below provides examples of events that were held at Brockport Downtown.
Type of Event
Total Number of Events
Examples of Events
Under 20 participants
273
College Council, NYS County City Managers Association Meeting, BWell Health Challenge, Rochester Reads Festival Planning, Rochester Women’s Network Leadership
21-70 participants
62
SUNY Council for International Education Business Meeting, Brockport Downtown and BSG Student Collaboration, Puerto Rican/Hispanic Youth Development Leadership Institute, PAD Honors Induction Ceremony, SBDC Open House, NARCAN Training, Brockport Summer Learning Program
71-250 participants
20
MSW and URMC Interprofessional Day, EDC Scholarly Conference, Writer’s Forum, New Student Orientations, Welcome Week Event.
Total events: 355
Total number of participants: 6,958
Space Utilization at Brockport Downtown
Offices
Room Numbers
Total Allocated
Dean
508
1
EDA
510, 511, 513, 514, 516
6
HEA
512
1
ETS
515
1
SBDC
535, 538, 542, 543, 544B (Administrative Support Cubicle), 549
6
EDC
554, 555
2
PAD
536, 537, 539, 540, 541, 544A (Administrative Support Cubicle)
571, 565 (Jennifer Ratcliff has been using the space as a flex office for the last year)
2
Classrooms & Other Spaces
Purpose
Room Capacity
523
Student Printer
N/A
534
Staff/Faculty Lounge
8
547
Mail Room
N/A
548
Staff/Faculty Printer
N/A
556
Meditation Room
1
564
Graduate Resource Space
N/A
524
Classroom
30
525
Classroom
15
526
Classroom
26
527
Classroom
12
528
Classroom
26
529
Classroom
12
525-529 Combined
Large Classroom
37
530
Classroom
26
531
Small Classroom
12
519
Zoom Room/Conference Room
12
557
Zoom Room/Conference Room
12
519
No Tech Conference Room
8
517
Meeting space with computer
2
546
Open Meeting Space
3
573
Open Meeting Space
3
520
Quiet Study Lounge
20
560
Open Study Lounge
20
Shared Computer Workstations
N/A
16
REOC Classrooms & Spaces Brockport Downtown Can Utilize
Purpose
Room Capacity
152
Multi-Purpose Room
250
321
Classroom
30
407
Classroom
30
412
Classroom
20
413
Classroom
30
420
Classroom
70
421
Classroom
20
In the fall 2022 semester, there were 742 students at Brockport Downtown on a weekly basis. In the Spring of 2023, there were 697 students at Brockport Downtown on a weekly basis. The tables below illustrates the number of students that attended classes at Brockport Downtown on a daily and weekly basis in the Fall 2022 and Spring 2023 semester.
Fall 2022 Number of Students That Attended Brockport Downtown on a Daily and Weekly Basis
Day
Total
9am - 1pm
1 - 5:30pm
5:30 - 9:30pm
Monday
168
45
45
78
Tuesday
146
18
45
83
Wednesday
150
20
20
110
Thursday
182
15
20
147
Saturday
96
96
96
0
Total students throughout the week: 742
Spring 2023 Number of Students That Attended Brockport Downtown on a Daily and Weekly Basis
Day
Total
9am - 1pm
1 - 5:30pm
5:30 - 9:30pm
Monday
155
45
37
73
Tuesday
101
15
0
86
Wednesday
127
15
61
51
Thursday
130
15
51
64
Saturday
184
184
184
0
Total students throughout the week: 697
Brockport Downtown is utilized fully on Monday to Thursday during the 5:30 p.m. to 9:30 p.m. class time as well as on Saturday from 8:00 a.m. to 5:00 p.m. There is the capacity to add five classes to the Brockport Downtown schedule on Monday thru Thursday from 9:00 a.m.- 1:00 p.m. Additionally, during the 1:00 p.m.-5:30 p.m. class time on Monday thru Thursday, an additional three classes could be added to the schedule if we utilized more classrooms within other floors.
Brockport Downtown Utilization Committee Charge
Investigate the ongoing activities at Brockport Downtown to determine their centrality to the mission of SUNY Brockport.
Questions Related to Charge
1. What is the mission of Brockport Downtown?
The mission of Brockport Downtown is the same as the mission of SUNY Brockport. “SUNY Brockport is an inclusive learning community that inspires excellence through growth, engagement and transformation.”
The academic programs that utilize Brockport Downtown include Educational Administration, Higher Education Administration, Public Administration, Master of Social Work and Counselor Education. Additionally, the Small Business Development Center (SBDC) and Educational Talent Search (ETS) are applied programs that are also housed at Brockport Downtown. The SBDC and ETS are community outreach programs.
The mission of each of these academic programs are aligned with the mission of SUNY Brockport and speak directly to growth, engagement and transformation. The mission statements for each academic program are below:
Counselor Education (EDC)
The mission of the Counselor Education Program (EDC) is to develop scholar practitioners through critical education and service immersion experiences grounded in social justice, resulting in a deep level of self-understanding and transformational leadership in the practice of the art and science of counseling.
Master of Social Work (MSW)
The Master of Social Work Program (MSW) is committed to the promotion of human rights, social, economic, and environmental justice, and the elimination of poverty and oppression. Through teaching, service, and scholarship, they strive to prepare competent, self-aware, ethical, and culturally humble integrated practice social workers, with diverse populations, advocating for the well-being of all people in our shared global community.
Educational Administration (EDA)
The College at Brockport’s Department of Educational Administration (EDA) is committed to developing educational leaders adept at building relationships, managing schools and districts and developing the habits of mind that will sustain them throughout their careers. They are committed to providing a practical, research-based, hands-on program that prepares administrators for their professional lives and meets the needs of our students’ busy schedules.
The Department will continue to utilize the latest developments in technology and instructional delivery models to focus learning on critical thinking, data-based decision making and the application of leadership and management skills in the real world.
The Department of Educational Administration is committed to preparing building and district level school administrators with an emphasis on employment and engagement in a culturally diverse society and globally interdependent communities.
Public Administration (PAD)
The Public Administration Department’s (PAD) core mission is “to prepare community leaders and managers to serve in local government, health care, public safety, and nonprofit organizations.”
The Public Management Program is part of the Public Administration Department. The Public Management Program conducts applied research and community projects that join faculty expertise and student skills to provide quality professional value for local, regional, and state partners.
Small Business Development Center (SBDC)
The New York SBDC brings world class business expertise to the small and medium-sized enterprise community. The mission of the New York SBDC is to provide small and medium-sized enterprises access and service delivery network, provide customized solutions through highly effective advisement, education & research; provide individualized economic assistance; and advocate for small and medium sized enterprises, entrepreneurs, and innovators while addressing business’ evolving needs.
Educational Talent Search (ETS)
The ETS program identifies and assists individuals from disadvantaged backgrounds who have the potential to succeed in higher education. The program provides academic, career, and financial counseling to its participants and encourages them to graduate from high school and continue on to complete their postsecondary education. The goal of ETS is to increase the number of youth from disadvantaged backgrounds who complete high school and enroll in and complete their postsecondary education.
2. Is the mission central to the goals and objectives of SUNY Brockport?
All of the academic departments that are located at Brockport Downtown are charged with meeting the goals and objectives of the University. The list below provides examples of how the programs housed at Brockport Downtown meet the objectives of the goals of the University.
Goal One - To be a great university at which to learn
Objective A - Provide high quality educational programs that challenge our students while meeting the needs of our community, employer, the State of New York and beyond
Examples:
MSW students complete 400-500 hours of field placement per year in agencies and organizations throughout western New York
EDC Students (Mental Health and School Counseling) engage in a minimum of 700 hours in direct mental health and educational services in Monroe, Wayne, Genesee, Orleans, Wayne, Ontario, Livingston, Wyoming and Erie Counties
EDC students complete a capstone (scholarship) and complete pre-practicum (5 hours per week on-site), practicum (10 hours per week on-site), and two semesters of internship (20 hours per week on site), for a minimum 750 hours. Also, all EDC courses integrate experiential education. PAD places ten to fifteen interns per year in public, non-profit and healthcare organizations
Brockport’s SBDC places interns from the School of Business and Management that engage in serving in distinct parts of the work of the SBDC
Objective B - Foster a culture of curiosity through engaging students via outstanding teaching and scholarship, co-curricular programs and meaningful experiential learning opportunities
Examples:
MSW students regularly participate in experiential learning through classroom work, assignments, service learning and unique events
MSW field placements provide students with opportunities to learn and practice their skills within an agency/ organizational/ community setting
EDC recruits from and serves diverse communities/ agencies/ schools
Objective C - Enrich our learning environment through increased and sustained recruitment and retention of diverse, students, faculty and staff
Examples:
MSW students represent a wide range of diverse backgrounds
MSW faculty have become more diverse in the past two years for both full time and adjunct faculty
Objective D - Foster a sense of belonging and a culture of kindness
Examples:
The MSW program regularly plans events and activities designed to create a sense of community among faculty and students
New student orientation programs assist students in becoming oriented to the program, SUNY Brockport, faculty and other students
EDC promotes a sense of community among graduate students and commuter students by offering wellness and professional development activities
Brockport Downtown building coordinator provides onboarding to new faculty to promote a sense of belonging
Goal 2 - To be a university engaged with its community
Objective A - Utilize the talents and resources of the SUNY Brockport community to meet the economic and societal needs of our region
Examples:
One of MSW program’s core values is to meet the social/emotional needs of individuals, families and community members
EDC seeks to support social justice activities in the city. EDC ensures a downtown presence that helps to combat systemic and racial inequalities and helps to improve SUNY Brockport’s reputation among underrepresented individuals
MSW graduates are regularly hired by local/regional health care and non-profit entities who have a primary mission of meeting the needs of our communities
EDC student capstones, advocacy, and mezzo projects are intended to improve local counseling services. Many area hospital systems, counseling agencies, school districts and colleges employ EDC alumni
In the last five years the Public Management Program (PMP) was created. The PMP conducts applied research and community projects that join faculty expertise and student skills to provide quality professional value for local, regional, and state partners.
Objective B - Cultivate lasting and engaging relationships with alumni and partners that positively impact our academic community
Examples:
PAD is a higher education partner (secretariat) for New York State County/City Management Association (NYSCMA), the flagship organization for local government management professionals. They have hosted NYSCMA events at Brockport Downtown. NYSCMA is a state affiliate of the International County-City Management Association (ICMA)
PAD sponsors a student led Brockport ICMA Student Chapter that provides another key use of our downtown presence for building manager-student relationships and learning opportunities
The MSW program has many collaborative relationships with community partners (agencies, local government, health care systems, community groups, etc.) MSW alumni frequently serve as field instructors for students in their field placements
EDC hosts an annual alumni reception, asks alumni to serve as site supervisors and advisory board members
EDA helps students build knowledge and develop skills that provide them with the ability to respond to diverse community interests and needs, mobilize diverse cultural, social, and intellectual resources within the community, and promote an understanding and appreciation in order to build, sustain, and cultivate productive relationships with community partners
Objective C - Celebrate and effectively communicate the SUNY Brockport vision and our successes internally and externally
Examples:
EDC has an advisory board. Additionally, EDC surveys their stakeholders annually about their mission, vision, and objectives and publishes the results on their website and email to our students, site supervisors, and adjunct faculty
PAD has a multi-sector advisory board that convenes annually to assess program direction and community needs
Objective D - Nurture a welcoming, vibrant and engaging campus community where faculty, staff, students, and visitors generate a sense of school spirit: Golden Eagle pride.
Examples:
Along with the Brockport Downtown team, the MSW program assists in creating a welcoming and engaged environment for students, faculty, etc.
The Department of Counselor Education hosts new student orientation, support Nu Chapter events, host an annual picnic, and ordered quarter-zips with the department name on them
The operations manager and her colleagues in Brockport Downtown Operations create a welcoming and supportive environment for students. For example, the operations manager and her staff hosted a welcoming luncheon for EDA students at which faculty, staff, and students across programs/classes got the opportunity to meet in person.
Goal 3 - To be a sustainable and thriving university for the 21st century
Objective A - Embed strategic student recruitment and retention practices across the university
Example: All academic departments at Brockport Downtown utilize strategic recruitment and retention practices
Objective B - Demonstrate strong financial stewardship to ensure a fiscally healthy university
Example: All academic departments at Brockport Downtown work to stay within their budget
Objective C - Pursue environmentally sustainable strategies
Example: All academic departments at Brockport Downtown utilize managed print services and Brightspace to distribute and store materials
Objective E - Increase private support to the University by successfully completing a comprehensive campaign
Example: All academic departments at Brockport Downtown support private fundraising by meeting with advancement professionals
Goal 4 - To be a great university at which to work
Objective A - Create, improve, and sustain activities that will positively impact employee recruitment, retention and success
Examples:
Brockport Downtown employees are provided with onboarding activities including orientations and social activities
The EDC department chair meets with each faculty and staff member to discover how to best support their individual interests and their career development
Objective B - Enrich the working environment by enhancing the diversity of our student body and workforce
Example: All academic programs at Brockport Downtown employ strategies to enhance the diversity of the student body and workforce
Objective C - Enhance effective working relationships within our shared governance framework
Example: Faculty in academic departments that utilize Brockport Downtown have senate representation and serve on campus committees
Objective D - Foster a sense of belonging, dedication and teamwork among administration, faculty and staff
Example: EDC works by consensus
Objective E - Foster a culture that is inclusive, respectful and kind
Example: EDA’s faculty and staff work together to create and sustain a positive environment that welcomes, supports, and enhances diversity, inclusion, equity, and social justice for faculty, staff, and students
3. Should the mission be revised to better align Brockport Downtown with the mission stated in the University strategic plan?
The prior evidence provided reinforces the fact that the mission of Brockport Downtown is the same as the mission of the University. Additionally, the evidence provided indicates that the activities at Brockport Downtown are aligned with the goals and objectives of the strategic plan. Although this is the case, it is suggested that the University develop a clear purpose for its downtown presence. The committee recommends that the intended purpose for Brockport Downtown is to serve the educational mission of SUNY Brockport as well as serve the city, county and region. A clear purpose for the presence of Brockport Downtown would be valuable for internal assessment in the future and for communicating with relevant partners, future students and serve as a platform for programs housed at Brockport Downtown in regard to communication and marketing.
4. Do the programs currently housed in Brockport Downtown provide a service that can only be fulfilled by virtue of their location? Why or why not?
Master of Social Work (MSW) Program
The MSW program was intentionally located in downtown Rochester to recruit a broad and diverse array of students as well as to demonstrate the MSW program’s commitment to the City of Rochester. Most of the graduates of the MSW program find employment in the Greater Rochester area and the Brockport Downtown location is close to several field placement settings as well as facilitating collaboration between the program and community agencies.
The Brockport Downtown location provides ease of access for students. It provides a “hub” for students that are juggling class work, field placements and paid employment. Two of the largest field placement sites are University of Rochester Medical Center and Rochester Regional Health. Both sites are located within five miles of the Brockport Downtown campus and this proximity allows student flexibility in their schedules as travel time is reduced. Additionally, these locations are readily accessible via public transportation for students who do not have access to their own vehicles.
There are also students who attend Brockport Downtown that live east of Rochester, including the Finger Lakes region. There are three competing MSW programs in these areas (Nazareth, Keuka and Syracuse). The Brockport Downtown location provides a choice for these prospective students that would not consider the program if it were located on the main Brockport campus.
Educational Administration Program (EDA)
The Department of Educational Administration has four programs, i.e., School Building Leader/School District Leader (CAS), School District Business Leader (CAS) program, Higher Education Administration (MSEd), and Teacher Leader (Certificate). The faculty and staff members of EDA work hard to provide an inclusive, engaging, and inspiring learning experience in educational administration and higher education administration to advance student growth, engagement, transformation, and success.
Many of the EDA students are educators or professionals who work full-time, have other responsibilities, and live close to Brockport Downtown. They are busy professionals and are pressed for time. They prefer the Brockport Downtown location instead of the main campus because it is more convenient for them, especially when it comes to parking and easy access to the building.
In summary, the location of Brockport Downtown helps meet the students’ needs and facilitates students making connections and being engaged. It is for the reasons discussed prior that Brockport Downtown is the best location for the EDA program.
Counselor Education (EDC)
Counselor Education students that take classes at Brockport Downtown travel from work and internships to their classes. Hence, offering classes at Brockport Downtown is essential because it is a central location. Additionally, EDC wants students to be exposed to and able to work with all populations. The location of Brockport Downtown exposes students to more diversity and allows the program to be accessible and support social justice activities in the city. Finally, having a presence in the city helps to attract and enroll diverse students in EDC programs.
Ensuring a downtown presence helps EDC to combat systemic and racial inequalities and helps us to improve SUNY Brockport’s reputation among underrepresented individuals. Moreover, the Brockport Downtown location supports EDC students because there are more community resources to support students in Rochester.
Public Administration (PAD)
The Public Administration Department’s (PAD) core mission is “to prepare community leaders and managers to serve in local government, health care, public safety, and nonprofit organizations.” The DPA-MPA has been a core element of the SUNY Brockport commitment to the Rochester metropolitan area since the inception of the University’s presence downtown in the 1970s.
Historically the department and program served the development of public, non-profit, and healthcare sector professionals and their organizations in the region. The pandemic quickened and expanded the program’s planned entry into online course availability to serve a geographically broader student population. The online presence of the program has grown the service area with students in every major New York State region and some out of state students. Despite this broader area of service, about half of our students remain in the region.
As we emerge from the pandemic years, Public Administration’s home at Brockport Downtown remains an important and visible administrative and convening location for their applied and engaged professional program. This central metro location and quality facility provides both students and organizational partners a contact point and a place to convene as PAD continues to build a program that serves both professional students and the organizations they help lead in the community and the region. The growth of applied research and project work through our Public Management Program has benefited from the Brockport Downtown location and the organizational resources of the region’s metropolitan center. It also provides a valuable anchor for partner relationships with statewide associations.
While celebrating their 50th year as an MPA program this year, PAD looks to the future and wants to improve their in-person role among non-profits, health care organizations and local, regional, and state government partners in training, applied research and community projects. They want to take advantage of the downtown location to continue to grow internship opportunities for students and increase sector-based dialogues and discussions.
Educational Talent Search (ETS)
The Educational Talent Search program serves the Rochester City School District (RCSD). Educational Talent Search is required to be located in Rochester, NY. The close proximity to students in RCSD provides a safe and welcoming environment to meet with students and their families to conduct interviews, complete FAFSA documents, and research college options both individually and with small groups of students.
The grant that funds ETS has regulations that mandate they have an office that is easily accessible to students and families that they serve in their target area. Since the target area is the RCSD, having an office in the heart of the city is critical to both the success of the program and keeping in compliance with their grant. Regulations forbid them from renting space when there is space available on campus, thus Brockport Downtown is a key part of how they fund and serve 650 RCSD students each year.
Small Business Development Center (SBDC)
It is critical for the SBDC to be located within the Downtown Brockport location as staff provide business advisement services to the community with the largest client populations coming from the city of Rochester. Some community members that are served rely on public transportation to connect with a business advisor and appreciate the office being located within a central location within the City of Rochester. The SBDC also provides a multitude of seminars and workshops for community members to attend. Utilizing the large conference room space to accommodate large events to share resources is essential. Additionally, providing attendees with options of restaurant choices as well as having a nearby parking garage for attendees is an attribute when the SBDC is hosting large events. The SBDC also has a multitude of resource partners within the City of Rochester that visit the center frequently for meetings, presentations etc.
5. Are there programs on the main campus in Brockport that could be more effective through expanded activity in Brockport Downtown?
The education programs (Early Childhood Education, Childhood Education, Adolescent Education) could be more effective through expanded activity at Brockport Downtown. Education faculty report that there is a need for space at Brockport Downtown to be used to hold professional development opportunities for teachers in a variety of local districts. Additionally, they would like to hold student teaching seminars and conferences at the Brockport Downtown location.
The Brockport Downtown location could be used in a variety of ways to support education programs. For example, classes could be held at the Brockport Downtown location and Brockport Downtown could serve as a place that students participating in field experiences in Rochester could meet with faculty.
Space at Brockport Downtown could also be used to host groups of Rochester City School District and charter school students for events to promote SUNY Brockport. Other ideas for space utilization include offering tutoring to support RCSD high school students. This may be a wonderful way to recruit students from RCSD to come to SUNY Brockport.
The Department of Counselor Education could be more effective through expanded activity at Brockport Downtown as well. The Department of Counselor Education would like student intern counselors to provide mental health counseling to REOC students as well as Brockport Downtown students. Additionally, EDC could help REOC faculty/staff identify at-risk behaviors as well as provide training sessions and metal health workshops to REOC and Brockport Downtown students, faculty and staff.
6. Are there cultural and/or enriching events on the main campus which could be offered at Brockport Downtown? Which ones? How could this be implemented?
There have been many cultural and/or enriching events that have been offered on the Brockport campus as well as the Brockport Downtown campus. For instance, a visiting professor from Ukraine spoke at the Brockport campus and the Brockport Downtown campus. Additionally, in the month of November, Kasha Davis performed at the Brockport Campus as well as the Brockport Downtown campus.
Another enriching event that was held at Brockport Downtown was the Community Literacy Festival with Writers and Books. This event was co-hosted by The Writers Forum at the Brockport Downtown campus on October 28, 2023. This program and others like it could be held at both campuses.
The MSW program co-hosts a racism and mental health panel discussion with the Rochester Black Agenda Group at Brockport Downtown. This panel presentation would be valuable to the Brockport campus as well.
These programs could be implemented at both campus locations through detailed planning and communication with the leader(s) of events. As noted earlier, there are enriching events that have been held at both campuses.
Finally, there are events such as the Grocery Run and the J.P. Morgan Chase Corporate Challenge that are held in Rochester. Events such as this that are promoted on the Brockport campus but take place in Rochester could take advantage of the Brockport Downtown campus as a place for individuals to meet for these types of events as well as park.
7. Are the resources appropriate to the needs of the units located in Brockport Downtown?
The resources at Brockport Downtown are not appropriate for the needs of the units located at Brockport Downtown. Brockport Downtown is open six days a week for 15 hours per day, which totals 90 hours per week. The current Manager of Operations works 40 hours per week in the operations room, which creates a gap of 50 hours per week that there is not a full-time professional staff member in the operations room. This creates several issues for SUNY Brockport. First, not having full time professional staff in the operations office during all of the hours that Brockport Downtown is open is a liability for the University regarding emergency management. There have been instances where there have been fire emergencies when the Manager of Operations was not there, that have been problematic.
There is a need for another staff member to provide support to students and faculty when Brockport Downtown is open. Additionally, this staff member would provide support for student engagement, community engagement, staff outreach, and events. Overall, this staff member is essential in providing support for the needs of the units that are located in Brockport Downtown; however, even with a new professional staff member working 40 hours, there are ten hours that there will be no full-time professional staff in the operations office during the hours of operation.
There is also a need for student assistants to help with student engagement activities as well as provide support in the operations office. In the past, Brockport Downtown had three graduate assistants that assisted with student engagement activities and provided support to the operations office. One to two student assistants, a full-time professional staff member and the full-time manager of operations would provide a team that could operate Brockport Downtown safely and effectively meet the needs of the students and faculty that utilize Brockport Downtown.
Another need of the Brockport Downtown campus is that there needs to be more coordination between the Brockport Campus Facilities and Maintenance Department so that they are more involved with the Brockport Downtown Maintenance projects. For example, when facilities on campus has communications or meetings with their team, it would include Brockport Downtown. This would allow Brockport Downtown to be in the loop with progress on projects as well as essential information.
In addition, having all of the Facilities and Maintenance (Brockport Downtown and Brockport Campus) under the same operating umbrella would create inclusive support and resources as well as consistency and accountability for follow up on maintenance projects. For example, making sure emergency lights and exits are operating correctly and facilities are running safely and efficiently under the supervision of maintenance professionals that are experts in the field.
8. Are there alternate ways in which resources could be allocated to the units located at Brockport Downtown?
Each unit that is located at the Brockport Downtown campus is funded in the same manner as units at the Brockport campus. Each unit has support staff that are essential to the success of the unit. Sharing support staff would be detrimental and impact the success of each unit. Moreover, each academic department at Brockport Downtown is unique and each student and faculty/staff have vastly different needs.
9. Describe the costs and benefits to be derived from adjustment in the resource allocation
The costs associated with the addition of a full-time professional staff in the operations office (working with the Manager of Operations) include the salary ($48,000-$52,000) and benefits associated with that position as well supporting two student assistants ($14,000-$22,000). The benefit of these costs are far reaching. First, these resources ensure that the University is covered regarding emergency management issues. Second, the needs of the faculty and students can be met during all of the hours that Brockport Downtown is open. Third, student engagement can be optimized because there will be staffing to plan and conduct student engagement events. Fourth, the additional staffing will allow for more events to be planned utilizing the Brockport Downtown campus.
Recommendations
Hire a professional staff member to be part of the operations team at Brockport Downtown, working under the Manager of Operations.
Continue to hire student assistants (currently two) to support the operations team at Brockport Downtown
Advertise and provide information to the Brockport community regarding the opportunities that are available at Brockport Downtown
Although the mission of Brockport Downtown aligns with the mission of the University, it is recommended that the purpose of strategically locating Brockport Downtown be carefully rearticulated and communicated widely. The committee recommends that the intended purpose for Brockport Downtown is to serve the educational mission of SUNY Brockport as well as serve the city, county and region.
Provide inclusive communications across divisions that include information pertaining to Brockport Downtown (including parking and transportation communication, human resource communication, and all University communications).
Provide dedicated space for Department of Education and Human Development faculty to meet with students and/or provide professional development experiences to RCSD and Rochester charter school faculty and staff.
Schedule additional classes at the Brockport Downtown campus between 9:00 a.m. and 1:00 p.m.
Coordinate facilities work at Brockport Downtown with the Brockport campus facilities. Make maintenance and facility support at Brockport Downtown direct reports to Brockport campus facilities to allow for a more streamlined communication regarding service needs and follow up.
Continue to provide full-time in person technology support during Brockport Downtown hours of operation
Provide part-time and virtual library support during Brockport Downtown hours of operation.
Analyze use of shared cubicle space surrounding 5th floor and consider turning cubicles into flex office space (for example: 4 adjacent cubicle spaces could be transitioned into two private office spaces with walls).
Appendix A
Student Testimonials (2022-2023 Academic Year)
“As a student who has experienced both Brockport main campus and Brockport Downtown, I consider myself so lucky to have gotten to be a part of such an amazing community. I was given the unique opportunity to participate at Brockport Downtown not only as a student but also as a graduate assistant and staff. The staff at Brockport Downtown are friendly, creative, and go above and beyond to make the space a fun place to be! They have turned out to be the best people in my life and I am so lucky to have called this space my academic home for the last 4 years. Without a doubt, you are in great hands when you are at Brockport Downtown!” -Madi
” I once heard “great things in business are career done by one person. They’re done by a team of great people”. Here at Brockport Downtown, I can truly say that I have worked with a team of great people to accomplish great things. From hosting scavenger hunts and celebrating all heritages to just being a listening ear to a student who may feel like they are in distress, Brockport Downtown has made me feel welcomed, empowered, and appreciated. Being able to have a support system is vital these days, especially with Covid. You may have family and friend, but it is the icing on the cake when you can also have that feeling of support with people you work and
grow with. I can truly say that I have reached goals, learned more about myself and have gained more confidence in who I am as an individual because of the great team I have worked with at Brockport Downtown. Brockport Downtown, I salute you for caring, celebrating, and including all people in all that you do! Go Downtown!” -Lydia
“Brockport Downtown has been an amazing resource for my graduate education. I’m so grateful to have all the facilities in one accessible location very central in Rochester. Parking is easy. And the 5th floor has everything I need in student services, technology, professor’s offices, and excellent classrooms all in one place. I’m so glad this option exists. Traveling to main campus would have made continuing my education impossible.” - Aimee
“The staff always makes me feel welcomed and safe!”- Ryan
“The effort to create community! Very much appreciated!” -Dorothy
“I love the security guards, Nicky and Betsy are wonderful!!” -Marie
“Location! Location! Location! So convenient for students off the Brockport campus!” -Danny
“The sense of community!” -Aliantha
“I love the sense of community, the attention towards advancing technology making class more efficient and I love the fact that the location is so central to many resources around Rochester. Love it!” -Shaye
“I really like how supportive the staff are! And I love all the information posted on social media!”- Brittany
“Convenient to home and my field placement!”- Angel
Appendix B
“Student assistants are the only position that connect students to higher education professionals. Life both inside and outside of school is different for students, so there will be a different perspective on what is needed. Each year brings new challenges that impact people differently. For example, an issue that was faced this year was that students seemed to be less social outside of class. This is likely due to COVID as people have gotten used to not being allowed to socialize. A student assistant is able to recognize this disconnect, and work on bringing that back into the space. An event was planned to encourage socialization and putting yourself out there, while also focusing on your mental health, learning to set boundaries and say no, and to keep control of your life even if there are unexpected events. This became one of the most popular events of the semester, with a larger outcome that previous ones, where everyone was talking to one another and doing things together rather than taking something and heading home to do it on their own. Events since then have had a much better outcome and a better energy and camaraderie brought by the students. Student Assistants have a deeper connection with the current students because they are in similar situations as them, and have that as an advantage to figure out ways to best support them. Another important aspect is representation. Students like to see others they can relate to in positions of power as they will feel more supported, and sometimes more comfortable to come forward and speak their mind to certain employees over others. The idea is to make this space as diverse, inviting, and comforting as we can, so everyone has a safe space to talk about their needs and trust that we will do everything we can to have them met.
When the Brockport Downtown Operations Office holds events, one important theme is the focus on student life and student community. Below are examples of 2022-2023 student facing events that have enhanced student life.
Student Facing Event
Description
Welcome Week
Each semester, we provide food and drinks for the students while helping them with anything they may need their first week. This may include finding their class, getting their ID, using the printer, etc.
Coffee Club
If a student brings in a reusable mug to get their coffee, they will be entered in for a monthly drawing/giveaway. Our way of encouraging student to go green. Coffee also offers connection and community building from our Operations office.
Roc the Night - Street Beat
Students from both main campus and downtown were invited to go to the Fringe Festival and watch a dance competition. Shirts, to-go snacks, and a map of the area (along with a schedule of events) were provided. Custom t-shirts were designed and passed out, collaboration with BSG
Roc the Night - Holiday Festival
Student from downtown and main campus were invited to the Rochester Holiday festival, where shirts and to-go snacks were also provided. Both Roc the Night events are a part of a series to encourage students to explore the surrounding area.
Food Pantry
Shelf stable meal options are provided for students who cannot afford or forgot to bring lunch/dinner. We currently have a donation from a staff member of home-made knit winter hats as well. Based on volunteers, donations, and other funds.
Health on a Shelf
To bring a little bit of Hazen to Downtown, we provide COVID-19 rapid tests, hand sanitizer, masks, personal needs, and small injury and illness kits.
Rochester Resources
We provide lists of various Rochester resources in the surrounding area to provide help to students outside of school. Some of these resources include local restaurants and entertainment, as well as current job offers and places to go for assistance in job hunting.
Tarot
A tarot reader comes in to provide readings to the students. They can bring in specific questions they have for clarity, or they can get a general reading.
Halloween Pet Costume
Students sent us pictures of their pets in Halloween costumes, and we held a vote on our Instagram page. The first and second place winners both received prize baskets.
Feminine Hygiene Products
In collaboration with Prevention and Outreach Services, we provide bathroom sanitary products in both the women’s and the all-gender bathrooms.
The Stylus
We collaborate with The Stylus to bring main campus news to Downtown as well.
Let’s Get Social
This event was focused around balancing your work/school and social life. Providing crafts to do with your friends, and also offering tips on self-care habits and setting healthy boundaries.
Giving Thanks Letters
Students were able to write letters to any staff or professor, giving a thank you for their dedication to the students. These letters could be signed or remain anonymous, and they were delivered by the Operations Staff.
Thankful Wall
Students are able to write something they are thankful for, whether it is inside or outside of school, and put it up on the wall to spread love and positivity.
Valentine Gift Kits
Kits were put together for students to take home and be able to make home-made present for their loved ones.
Thanksgiving Meal Kits
Meal kits were put together for students who did not have access to Thanksgiving meals. Kits included potatoes, stuffing, gravy, vegetables, rolls, dessert, plates and silverware.
Community Outreach (School Donation
We selected a school that one of our graduate assistants worked and collected donations for school supplies to give to the students.
Monthly Newsletters
We put together a monthly newsletter that recaps our events from the previous months, and highlights the upcoming events.
Student Spotlight
Each month we pick a student who was nominated by faculty, staff, or other students, to highlight (with their permission) on our Instagram page. We post a get-to-know-you style, where they can answer a few questions about themselves, give advice, etc.
Black History Month
We have a weekly Instagram post highlighting important Black figures in history, or current Black idols that are making a change in their community.
Game Night
We put on this event to highlight our newer student lounge. We purchased multiple games that students were able to play together along with some snacks. Those games now remain available in the lounge for anyone to use.
Conversation Wheel
Spin the wheel for a question! Helps build community and discussion.
Grocery Wheel
Spin to fill a bag of groceries at the end of the semester.
Share the Love
This was virtual based where people could write in on an act of kindness. A video was created and shared with music to tell a story of our community and random acts of kindness.
Women’s History Snack and Learn
We put together a presentation based off of women’s health, and offered snacks and drinks that are specific to balancing women’s hormones and providing overall positive benefits.
Women in Art and Finance
We had a presentation on women in art and finance in order to encourage women to pursue their dreams even in male dominated fields.
Blind Date with a Book
We took donations of books from students, faculty, and staff, sorted through and wrapped them. Students were then able to take one home and enjoy the surprise, and read something they may have not normally read.
Balloon Art (Symbols historical to women)
We had balloon art in shapes that were significant to women in history, and had a presentation talking about some amazing women that have helped us get where we are today.
Henna
We have an authentic henna artist come in and “tattoo” the students hands. She brings in pre-made designs for inspiration or will go off of what the student would like. Also had informational and educational flyers at the event to share history and purpose.
Saturday Self Care
We provided brunch, and themed different classrooms and lounges to have different types of self-care. Some were relaxing activities, some were healthy ways to deal with emotions, others included journal and learning to process your thoughts, etc.
Graduate Butterfly Wall
We painted a wall of flowers and plants. Students who are graduating can write their name and any advice they have for the next class on a butterfly and put it on the wall.
Professional Clothing Closet
We take and organize donations of professional clothing for students who have interviews or important meetings they need clothes for and otherwise don’t have access.
Bawdy, Bold and Brassy: A Conversation with a Drag Celebrity
We had a drag queen come and perform for our students, and hold an open Q&A session where students could ask whatever they wanted.
Strengthening Togetherness: Dialogue with Professor Mariana Sokol
Professor Sokol came to talk to students, faculty, and staff about her life in Ukraine, and her travels to educate the world.
Narcan Training
Students are provided with a Narcan kit and receive training on how to use it.
Student Survey Tabling
We provided snacks and handed out our student survey, and had a QR code where students could fill it out on their own if they preferred. The survey was also sent out to all students and to professors in order to spread the word as much as possible.
Appendix C
Brockport Downtown Utilization Feedback
Below is feedback from individuals that have utilized Brockport Downtown in the fall of 2023. Feedback is provided by faculty, staff and students that utilized the Brockport Downtown space for events outside of classes.
What is your connection with SUNY Brockport (faculty, staff, student, other)?
I am a proud alumnus of the Department of Counselor Education (2010). I currently have the privilege of serving as an adjunct lecturer in the same department.
What are the reasons you utilize Brockport Downtown?
I currently utilize Brockport Downtown as an instructor. I have had the opportunity to teach several courses on this campus over the last two years. I absolutely love utilizing the Brockport Downtown campus!
What are the advantages of having this Brockport Downtown space located in Rochester, NY?
Location. Location. Location. For me, this is a more conducive and convenient location than the main campus due to my work schedule. I believe it is a great central location for many faculty and students. I enjoy that this campus is always lively, even when I am teaching evening classes. It does not feel empty, but rather full of engaging activities and opportunities. The staff makes it so much fun! There is always a fun event happening and I thoroughly enjoy seeing our students take advantage of such opportunities. I believe the faculty has created an extremely comfortable and safe environment.
What are the disadvantages of having this Brockport Downtown space located in Rochester, NY?
The only disadvantage I can think of is the parking situation. Parking has not often posed an issue for me as a faculty member; however, I have heard it does for our students. Students are sometimes not able to find parking on the street and then need to find parking in one of the nearby parking garages which can be costly.
Please feel free to elaborate or share further comments
Brockport Downtown has become one of my favorite places. I cannot compliment the facility and staff enough. The Brockport Downtown campus provides faculty and students with a comfortable and safe place to teach, learn, and relax. Everything one needs is there from copiers/printers/computers/study rooms/lounges, etc. The staff is phenomenal and always provides a wonderful environment for all. The staff has truly created a welcoming and affirming environment for all who utilize this campus. They are always kind, considerate and extremely helpful. They truly make this a wonderful place to come to.
I am an online graduate student of SUNY Brockport and a student worker for the SUNY Brockport IT Department. As an online student I was looking for a way to connect to the community and feel a part of the university even as an online student. When I had first taken interest in working for the IT department, I was excited to hear they had a position available at the downtown campus, because it is closer and more convenient for me to drive to the downtown location which is only 20 minutes away versus main campus which is 40 minutes away. It might not seem like a difference, but it is more convenient for me to make it downtown more often and allows me to split my time wisely so then I am able to fit in the most amount of time for studying. When I am struggling to complete all of my studying going to the downtown location helps keep me on track to get all of my work done.
This is what brought me downtown but the atmosphere and the people keep me coming back. It is important to find comfortable places to study that help me be successful as a student. Everything that I need can be found on site or close by which makes it preferable for me to come here to study versus a library or coffee shop, along with the late hours the building is open. Being in a working environment helps motivate me without distractions and makes all the difference to me. Having a warm and welcoming environment just adds the cherry on top of the cake. Brockport Downtown has fulfilled that connection that I looked for and needed to help me succeed throughout my graduate studies.
What is your connection with SUNY Brockport (faculty, staff, student, other)?
Staff
What are the reasons you utilize Brockport Downtown?
I live closer to Brockport Downtown than Main Campus. There is a sense of community and positivity that can be felt as soon as you walk off of the elevator on the 5th floor. It is nice to have all resources on one floor. Support is always nearby.
What are the advantages of having this Brockport Downtown space located in Rochester, NY?
We bring in more students, faculty, and staff that might not want to drive out to main campus, but the Rochester location is a more manageable drive. We can create more business partnerships with companies located in the city. Large events can be hosted Downtown, which is more convenient for out-of-town attendees.
What are the disadvantages of having this Brockport Downtown space located in Rochester, NY?
Student parking can be limited. Brockport leadership should get more involved with City/State leadership to secure cheap/close parking for students.
Please feel free to elaborate or share further comments
Our space feels very limited on the 5th floor. We only have a couple classrooms large enough to fit 25+ students on the 5th floor. It would be nice if we had some more large classrooms that we maintain. We are also very limited with faculty/staff office space. Departments that aren’t using offices get very protective over their empty offices. Rather than utilizing them in different ways until there is an actual need, the departments seem to protect the space and let it stay vacant.
What is your connection with SUNY Brockport (faculty, staff, student, other)?
Faculty at the main campus
What are the reasons you utilize Brockport Downtown?
Brockport Downtown is close to my house, and it provides a quiet space to work without interruption. I have also met with students at this location if it is more convenient for a student who lives closer to the city than to Brockport.
What are the advantages of having this Brockport Downtown space located in Rochester, NY?
I think it is especially important to have a Downtown location, because we do not have a simple means of transportation from the city to Brockport. Some students who can’t afford cars, are able to take courses at this location. I think it also enhances the visibility of Brockport, as it is in a high-traffic area.
What are the disadvantages of having this Brockport Downtown space located in Rochester, NY?
The only disadvantage that I see, is that we could use the space more. For instance, we could offer undergraduate courses during the day if that were permitted. I would be happy to teach some of my courses in psychology at this location if it were permitted, but it is my understanding that it is not. I think it would help students who live in the city to have some courses closer to home.
Please feel free to elaborate or share further comments
I began to use this space in the spring of 2023 while I was on sabbatical. I had a very disruptive puppy at the time and there was an office open at Brockport Downtown that was graciously offered to me. Having this space boosted my productivity quite a bit. I wrote a manuscript that has since been published, from the Brockport Downtown office, and I am currently working there to finish another manuscript. I also do most of my Zoom meetings from the Downtown location unless I need to be on the main campus.
What is your connection with SUNY Brockport (faculty, staff, student, other) ?
Staff
What are the reasons you utilize Brockport Downtown?
Our program is housed downtown to connect with the community we’re involved with. Much of our network operates in Downtown Rochester.
What are the advantages of having this Brockport Downtown space located in Rochester, NY?
Many of our alumni, student body, and professional connections are located nearby Downtown Rochester. Being downtown makes it easier to keep quality connections and to serve the community.
What are the disadvantages of having this Brockport Downtown space located in Rochester, NY?
Having less direct connection to specific support offices. That said, the support provided by the Brockport Downtown staff is stellar.
What is your connection with SUNY Brockport (faculty, staff, student, other)?
I personally attended SUNY Brockport, receiving my Bachelor of Science in Psychology and my Master of Education in Higher Education Administration. I am currently a full-time staff member with previous experience as a Faculty member.
What are the reasons you utilize Brockport Downtown?
My utilization of Brockport Downtown was primarily during my time as a graduate student. I worked as both a Graduate Assistant and Student Assistant for departments at Brockport Downtown while attending classes at that location.
What are the advantages of having this Brockport Downtown space located in Rochester, NY?
I believe many people feel that Rochester is an excellent location for Brockport Downtown due to the fact that students who attend there are typically working full-time and come from their places of employment directly to class. Rochester is a larger center of employment and therefore a closer commute for many to the location.
What are the disadvantages of having this Brockport Downtown space located in Rochester, NY?
The Rochester location can become a barrier to those with transportation issues, especially for undergraduate students expected to commute from the main campus to the downtown location. Another disadvantage of the location is the major safety concern from being in the city, for those not familiar with or from the city of Rochester, navigating the parking system is quite stressful and fear-inducing.
Please feel free to elaborate or share further comments
Brockport Downtown is an extremely valuable resource for the students who attend there. I believe people choose Brockport for their graduate degrees because of the benefits of Brockport Downtown. If not for its location and resources, I believe more students would pursue their degrees at other institutions.
What is your connection with SUNY Brockport (faculty, staff, student, other)?
Staff and student
What are the reasons you utilize Brockport Downtown?
Quiet spaces for studying, computers, socializing at events, affordable meals at the B-STRO
What are the advantages of having this Brockport Downtown space located in Rochester, NY?
It is much closer to my house and to clinical so the resources are more readily available for me. If it were not here, I would not make the trip to main campus so I would not have any space to use.
What are the disadvantages of having this Brockport Downtown space located in Rochester, NY?
The only disadvantage is that there is limited space. The utilization of Downtown is always expanding, and more and more things are happening, that in a perfect world, there might be a larger building to occupy.
What is your connection with SUNY Brockport (faculty, staff, student, other)?
I am a professor in the English Department and Director of the Brockport Writers Forum.
What are the reasons you utilize Brockport Downtown?
Brockport Downtown has been our venue for two Writers Forum events each year, the Ingersoll Reading in fall and the Art of Fact Reading in spring. This past October we also co-sponsored the Rochester Reads Book Festival with Writers & Books, with Brockport Downtown as our venue.
What are the advantages of having this Brockport Downtown space located in Rochester, NY?
Part of the Brockport Writers Forum’s mission is serving the greater Rochester community, and we cannot do this if we never leave the village of Brockport. The downtown Rochester campus is a place for us to connect not only with people who live in Rochester but students and faculty of a number of other regional colleges—Fisher, Nazareth, MCC, UR, and RIT, for instance. Our partnership with Writers & Books has also been fostered by our presence in Rochester.
What are the disadvantages of having this Brockport Downtown space located in Rochester, NY?
We need better public transportation between Rochester and Brockport. It is extremely difficult to arrange an RTS ride between the two places, and in my experience, once the OnDemand buses fill up, it’s impossible.
Please feel free to elaborate or share further comments
I hope to continue offering Brockport Writers Forum events at Brockport Downtown. I would love to teach a graduate course at that location, too, if we could ever work it out. I often teach graduate English courses at night, and a number of our students commute from Rochester.
What is your connection with SUNY Brockport (faculty, staff, student, other)?
I am a professor in the Department of Theatre and Music Studies
What are the reasons you utilize Brockport Downtown?
We conducted a program with the departments of social work and counsellor education at Brockport Downtown.
What are the advantages of having this Brockport Downtown space located in Rochester, NY?
We wanted the students enrolled in these programs to be able to easily access this special event. We hoped people from the greater Rochester community would attend the event. We think it is important to include Brockport Downtown in our Department’s programming.
What are the disadvantages of having this Brockport Downtown space located in Rochester, NY?
None!
Please feel free to elaborate or share further comments
Everyone we worked with was very helpful, and the event was a success. We would love to hold more events at this location in the future.
What is your connection with SUNY Brockport (faculty, staff, student, other)?
Abstain
What are the reasons you utilize Brockport Downtown?
Abstain
What are the advantages of having this Brockport Downtown space located in Rochester, NY?
Our students value the location. Throughout the years, many of our students said they would have never attended (or even applied to) SUNY Brockport if they had to drive to Brockport. I believe the majority of students would agree that the location, in addition to cost, was the primary reason they chose to attend. A survey that was conducted years ago affirmed this.
What are the disadvantages of having this Brockport Downtown space located in Rochester, NY?
There have been some intermittent parking issues, but overall, students communicate that they love the location, space, and environment.
Personally, I think the space could have been designed a little better (e.g., students are often sitting directly outside faculty offices).
What is your connection with SUNY Brockport (faculty, staff, student, other)?
We know Jim Whorton from our Artistic Advisory Committee and have worked with various Brockport instructors and faculty members in the past.
What are the reasons you utilize Brockport Downtown?
We wanted to bring people into the city as part of our Community Reading program. The Downtown Campus was the perfect location.
What are the advantages of having this Brockport Downtown space located in Rochester, NY?
Central to bringing people together. Tons of space to spread out our event. Lots of parking. Phenomenal assistance from staff.
What are the disadvantages of having this Brockport Downtown space located in Rochester, NY?
We didn’t have any food lined up for folks and the cafe was closed so we had to send people out to forage for themselves. The time constraints seemed like they would be difficult to work around regarding set up but everything turned out to be just fine!
Please feel free to elaborate or share further comments
Lisa and her team were incredible to work with; helpful, available, and attentive. The space was beautiful and our attendees loved the coziness of the location. The breakout rooms were perfect for our needs. It was all a win, win, win situation.
What is your connection with SUNY Brockport (faculty, staff, student, other)?
Faculty Emeriti
What are the reasons you utilize Brockport Downtown?
Monthly, I co-chair a Leadership Special Interest Group (SIG) for Rochester Women’s Network (www.rwn.org), the third Friday of each month, 8:00 – 9:30 a.m., in a hybrid format. (I bring my own laptop to login). I am always pleased to introduce women to the facility who have had no idea Brockport is downtown.
What are the advantages of having this Brockport Downtown space located in Rochester, NY?
It provides diverse populations with access to HE, minimizing barriers for busy, adult students unable to attend all of their courses or events at the main campus. It also provides Brockport with a presence downtown, provides accessible parking and food service, is on a bus route, is in a safe neighborhood, and is an easy on- and off- of the expressways.
Being in the REOC demonstrates continuing upward mobility through education to the REOC students.
What are the disadvantages of having this Brockport Downtown space located in Rochester, NY?
It is still a well-kept secret and can be off-putting to people unfamiliar with and/or “afraid” of the city (just as Brockport/suburbs can be to city residents).
Please feel free to elaborate or share further comments
Brockport Downtown is a well-run and positive teaching and learning environment, highly conducive to meetings and events. The staff are excellent, as are the environment and technology resources.
Appendix D
If you would like to see the Brockport Downtown Floor Plan, please email Manager of Operations, Lisa Robusto-Mack at lrobusto@brockport.edu
Appendix E
Photo link of professional Brockport Downtown photographs of the space.
Photo Credit: Zach Lyman, Director of Multimedia Production at SUNY Brockport
Feedback Regarding Technology and Library Utilization
Based on feedback from end-users and the Brockport Downtown community, the majority utilize and have a need for in-person full-time professional Technology support. This Technology support need is currently being fulfilled. Downtown has one full-time Technology professional staff and two technology student assistants. The end-users and Brockport Downtown community also have a majority support in utilizing Library resources virtual and part-time(currently have limited in-person Library support and majority of online/remote support is used).
Prompt
Response
Check all boxes that best describe your connection with Brockport Downtown:
Staff
Have you used Technology support and resources at SUNY Brockport (Virtual, or in-person at main campus or at Brockport Downtown) in the past academic year?
Yes
Would you utilize in-person (walk up tech help, walk-up troubleshooting, computer help etc.) Technology resources at Brockport Downtown?
Yes
If full-time in-person Technology resources were moved to only the main campus (walk-up technology office support, full-time classroom support, IT Service desk) and not physically at Brockport Downtown, would that negatively impact your academic support?
Yes greatly
If you are teaching class/ in class and have a technology need and you have the option of in-person walk up help on site- How would this impact your academic fulfillment? Please explain:
Technology support is asked and requested frequently. Having on-site support downtown helps student retention. We have local Rochester students who take classes on the main campus, instead come to Brockport Downtown to work on the computers because of the location and because of amazing customer service. This would impact academic fulfillment greatly. Having someone to come into the class or help a student with their technology needs is important to the success and achievements of our faculty, staff , and students.
If you are teaching class/ in class and have a Technology need and your only option is to call virtually to someone on the main campus, would this impact your academic fulfillment? Please explain how:
At Brockport Downtown we have different class schedules and volume of need at different times. With our space needs, changing classrooms or needing tech support may not always be feasible virtual if someone wasn’t able to walk into the room and help. We also use REOC classrooms and a shared resource and so the help desk is not trained on their system and could not connect remotely.
Choose all that are important to your academic support (Choose all options that are ideal to your success at Brockport Downtown):
In-person Technology support
Full-time in-person Technology support (walk up)
Part-time in-person Technology support
The following questions are now regarding LIBRARY utilization as a resource at Brockport Downtown.
Prompt
Response
Have you used Library resources at SUNY Brockport (virtual, or in-person at the main campus, or at Brockport Downtown) in the past academic year?
Yes
Would you utilize in-person Library resources at Brockport Downtown (walk-up reference desk, physical books, Inter Library Loan, meet with Librarian etc.)
No
If full-time in-person Library resources were only available on the main campus (walk-up reference desk, physical books, Inter Library Loan, meet with Librarian), and not at Brockport Downtown, would that negatively impact your academic support?
Yes somewhat
If you are teaching class/in class and have a Library need and you have the option of in-person, or walk up help on site- How would this impact your academic fulfillment? Please explain:
N/A
If you are teaching class/ in class and have a Library need and your only option is to call virtually to someone on the main campus, would this impact your academic fulfillment? Please explain how:
N/A
Choose all that are important to your academic support (Choose all options that are ideal to your success at Brockport Downtown):
Virtual Library support
Part-time in-person Library support
Prompt
Response
Check all boxes that best describe your connection with Brockport Downtown:
Faculty
Have you used Technology support and resources at SUNY Brockport (Virtual, or in-person at main campus or at Brockport Downtown) in the past academic year?
Yes
Would you utilize in-person (walk up tech help, walk-up troubleshooting, computer help etc.) Technology resources at Brockport Downtown?
Yes
If full-time in-person Technology resources were moved to only the main campus (walk-up technology office support, full-time classroom support, IT Service desk) and not physically at Brockport Downtown, would that negatively impact your academic support?
Yes greatly
If you are teaching class/ in class and have a technology need and you have the option of in-person walk up help on site- How would this impact your academic fulfillment? Please explain:
We frequently need Kevin’s assistance not only with class needs but also meetings in the conference rooms. I think it would be extremely frustrating to not have someone on site to assist.
If you are teaching class/ in class and have a Technology need and your only option is to call virtually to someone on the main campus, would this impact your academic fulfillment? Please explain how:
Yes, it would negatively impact it. Being able to have someone come in and assist takes much less time away from the agenda than me having to call someone and explain the problem and me trying to follow along as people wait.
Choose all that are important to your academic support (Choose all options that are ideal to your success at Brockport Downtown):
Virtual Technology support
In-person Technology support
Full-time in-person Technology support (walk up)
Part-time in-person Technology support
The following questions are now regarding LIBRARY utilization as a resource at Brockport Downtown.
Prompt
Response
Have you used Library resources at SUNY Brockport (virtual, or in-person at the main campus, or at Brockport Downtown) in the past academic year?
Yes
Would you utilize in-person Library resources at Brockport Downtown (walk-up reference desk, physical books, Inter Library Loan, meet with Librarian etc.)
No
If full-time in-person Library resources were only available on the main campus (walk-up reference desk, physical books, Inter Library Loan, meet with Librarian), and not at Brockport Downtown, would that negatively impact your academic support?
No impact
If you are teaching class/in class and have a Library need and you have the option of in-person, or walk up help on site- How would this impact your academic fulfillment? Please explain:
N/A
If you are teaching class/ in class and have a Library need and your only option is to call virtually to someone on the main campus, would this impact your academic fulfillment? Please explain how:
N/A
Choose all that are important to your academic support (Choose all options that are ideal to your success at Brockport Downtown):
Virtual Library support
Prompt
Response
Check all boxes that best describe your connection with Brockport Downtown:
Faculty
Have you used Technology support and resources at SUNY Brockport (Virtual, or in-person at main campus or at Brockport Downtown) in the past academic year?
Yes
Would you utilize in-person (walk up tech help, walk-up troubleshooting, computer help etc.) Technology resources at Brockport Downtown?
Yes
If full-time in-person Technology resources were moved to only the main campus (walk-up technology office support, full-time classroom support, IT Service desk) and not physically at Brockport Downtown, would that negatively impact your academic support?
Yes somewhat
If you are teaching class/ in class and have a technology need and you have the option of in-person walk up help on site- How would this impact your academic fulfillment? Please explain:
N/A
If you are teaching class/ in class and have a Technology need and your only option is to call virtually to someone on the main campus, would this impact your academic fulfillment? Please explain how:
N/A
Choose all that are important to your academic support (Choose all options that are ideal to your success at Brockport Downtown):
In-person Technology support
Part-time in-person Technology support
The following questions are now regarding LIBRARY utilization as a resource at Brockport Downtown.
Prompt
Response
Have you used Library resources at SUNY Brockport (virtual, or in-person at the main campus, or at Brockport Downtown) in the past academic year?
Yes and No
Would you utilize in-person Library resources at Brockport Downtown (walk-up reference desk, physical books, Inter Library Loan, meet with Librarian etc.)
No
If full-time in-person Library resources were only available on the main campus (walk-up reference desk, physical books, Inter Library Loan, meet with Librarian), and not at Brockport Downtown, would that negatively impact your academic support?
No impact
If you are teaching class/in class and have a Library need and you have the option of in-person, or walk up help on site- How would this impact your academic fulfillment? Please explain:
N/A
If you are teaching class/ in class and have a Library need and your only option is to call virtually to someone on the main campus, would this impact your academic fulfillment? Please explain how:
N/A
Choose all that are important to your academic support (Choose all options that are ideal to your success at Brockport Downtown):
Virtual Library support
Part-time in-person Library support
Prompt
Response
Check all boxes that best describe your connection with Brockport Downtown:
Staff
Have you used Technology support and resources at SUNY Brockport (Virtual, or in-person at main campus or at Brockport Downtown) in the past academic year?
Yes
Would you utilize in-person (walk up tech help, walk-up troubleshooting, computer help etc.) Technology resources at Brockport Downtown?
Yes
If full-time in-person Technology resources were moved to only the main campus (walk-up technology office support, full-time classroom support, IT Service desk) and not physically at Brockport Downtown, would that negatively impact your academic support?
Yes greatly
If you are teaching class/ in class and have a technology need and you have the option of in-person walk up help on site- How would this impact your academic fulfillment? Please explain:
N/A
If you are teaching class/ in class and have a Technology need and your only option is to call virtually to someone on the main campus, would this impact your academic fulfillment? Please explain how:
N/A
Choose all that are important to your academic support (Choose all options that are ideal to your success at Brockport Downtown):
In-person Technology support
Full-time in-person Technology support (walk up)
The following questions are now regarding LIBRARY utilization as a resource at Brockport Downtown.
Prompt
Response
Have you used Library resources at SUNY Brockport (virtual, or in-person at the main campus, or at Brockport Downtown) in the past academic year?
No
Would you utilize in-person Library resources at Brockport Downtown (walk-up reference desk, physical books, Inter Library Loan, meet with Librarian etc.)
Occasionally
If full-time in-person Library resources were only available on the main campus (walk-up reference desk, physical books, Inter Library Loan, meet with Librarian), and not at Brockport Downtown, would that negatively impact your academic support?
Yes somewhat
If you are teaching class/in class and have a Library need and you have the option of in-person, or walk up help on site- How would this impact your academic fulfillment? Please explain:
I used to refer students to the library. Although I don’t use it, I know our students appreciated having one.
If you are teaching class/ in class and have a Library need and your only option is to call virtually to someone on the main campus, would this impact your academic fulfillment? Please explain how:
N/A
Choose all that are important to your academic support (Choose all options that are ideal to your success at Brockport Downtown):
Part-time in-person Library support
Is there anything else you wanted to tell the Brockport Downtown Utilization Committee?
We definitely need in-person technology support. Faculty, staff, and students often need “hands-on” support with printing, computer issues, classroom technology, etc.
A part-time librarian was very helpful. I don’t believe we need full-time library support.
Prompt
Response
Check all boxes that best describe your connection with Brockport Downtown:
Faculty
Have you used Technology support and resources at SUNY Brockport (Virtual, or in-person at main campus or at Brockport Downtown) in the past academic year?
Yes
Would you utilize in-person (walk up tech help, walk-up troubleshooting, computer help etc.) Technology resources at Brockport Downtown?
Yes
If full-time in-person Technology resources were moved to only the main campus (walk-up technology office support, full-time classroom support, IT Service desk) and not physically at Brockport Downtown, would that negatively impact your academic support?
Yes greatly
If you are teaching class/ in class and have a technology need and you have the option of in-person walk up help on site- How would this impact your academic fulfillment? Please explain:
It helps to resolve the issue quickly as well as troubleshoot and address any other issue. This is a more efficient way and reduces the class time spent to resolve the issue.
If you are teaching class/ in class and have a Technology need and your only option is to call virtually to someone on the main campus, would this impact your academic fulfillment? Please explain how:
It would take away from teaching time and interrupt the flow of the class. This would be time-consuming. Additionally, the time it would take for one to explain the issue and then to provide the fix would be too costly and detract from the teaching-learning time.
Choose all that are important to your academic support (Choose all options that are ideal to your success at Brockport Downtown):
Virtual Technology support
In-person Technology support
Full-time in-person Technology support (walk up)
The following questions are now regarding LIBRARY utilization as a resource at Brockport Downtown.
Prompt
Response
Have you used Library resources at SUNY Brockport (virtual, or in-person at the main campus, or at Brockport Downtown) in the past academic year?
Yes
Would you utilize in-person Library resources at Brockport Downtown (walk-up reference desk, physical books, Inter Library Loan, meet with Librarian etc.)
Yes
If full-time in-person Library resources were only available on the main campus (walk-up reference desk, physical books, Inter Library Loan, meet with Librarian), and not at Brockport Downtown, would that negatively impact your academic support?
Yes somewhat
If you are teaching class/in class and have a Library need and you have the option of in-person, or walk up help on site- How would this impact your academic fulfillment? Please explain:
Effectively resolve the issue and help to educate the class. Also, provide a resource on hand for students who only have classes at the downtown campus.
If you are teaching class/ in class and have a Library need and your only option is to call virtually to someone on the main campus, would this impact your academic fulfillment? Please explain how:
Time-consuming and again takes away from the class presence as one would need to be on the virtual device, devices that sometime malfunction and it just takes a longer time to resolve issues this way. If we take all learning styles and are cognizant of neurodiversity one will understand that this may not be ideal to meet the needs.
Choose all that are important to your academic support (Choose all options that are ideal to your success at Brockport Downtown):
In-person Library support (walk up)
Part-time in-person Library support
Prompt
Response
Check all boxes that best describe your connection with Brockport Downtown:
Faculty
Have you used Technology support and resources at SUNY Brockport (Virtual, or in-person at main campus or at Brockport Downtown) in the past academic year?
No
Would you utilize in-person (walk up tech help, walk-up troubleshooting, computer help etc.) Technology resources at Brockport Downtown?
Yes
If full-time in-person Technology resources were moved to only the main campus (walk-up technology office support, full-time classroom support, IT Service desk) and not physically at Brockport Downtown, would that negatively impact your academic support?
Yes somewhat
If you are teaching class/ in class and have a technology need and you have the option of in-person walk up help on site- How would this impact your academic fulfillment? Please explain:
N/A
If you are teaching class/ in class and have a Technology need and your only option is to call virtually to someone on the main campus, would this impact your academic fulfillment? Please explain how:
N/A
Choose all that are important to your academic support (Choose all options that are ideal to your success at Brockport Downtown):
Virtual Technology support
Part-time in-person Technology support
The following questions are now regarding LIBRARY utilization as a resource at Brockport Downtown.
Prompt
Response
Have you used Library resources at SUNY Brockport (virtual, or in-person at the main campus, or at Brockport Downtown) in the past academic year?
No
Would you utilize in-person Library resources at Brockport Downtown (walk-up reference desk, physical books, Inter Library Loan, meet with Librarian etc.)
Yes
If full-time in-person Library resources were only available on the main campus (walk-up reference desk, physical books, Inter Library Loan, meet with Librarian), and not at Brockport Downtown, would that negatively impact your academic support?
Yes somewhat
If you are teaching class/in class and have a Library need and you have the option of in-person, or walk up help on site- How would this impact your academic fulfillment? Please explain:
N/A
If you are teaching class/ in class and have a Library need and your only option is to call virtually to someone on the main campus, would this impact your academic fulfillment? Please explain how:
N/A
Choose all that are important to your academic support (Choose all options that are ideal to your success at Brockport Downtown):
Virtual Library support
Part-time in-person Library support
Prompt
Response
Check all boxes that best describe your connection with Brockport Downtown:
Staff
Have you used Technology support and resources at SUNY Brockport (Virtual, or in-person at main campus or at Brockport Downtown) in the past academic year?
No
Would you utilize in-person (walk up tech help, walk-up troubleshooting, computer help etc.) Technology resources at Brockport Downtown?
Yes
If full-time in-person Technology resources were moved to only the main campus (walk-up technology office support, full-time classroom support, IT Service desk) and not physically at Brockport Downtown, would that negatively impact your academic support?
Not at all
If you are teaching class/ in class and have a technology need and you have the option of in-person walk up help on site- How would this impact your academic fulfillment? Please explain:
N/A
If you are teaching class/ in class and have a Technology need and your only option is to call virtually to someone on the main campus, would this impact your academic fulfillment? Please explain how:
N/A
Choose all that are important to your academic support (Choose all options that are ideal to your success at Brockport Downtown):
Part-time in-person Technology support
The following questions are now regarding LIBRARY utilization as a resource at Brockport Downtown.
Prompt
Response
Have you used Library resources at SUNY Brockport (virtual, or in-person at the main campus, or at Brockport Downtown) in the past academic year?
No
Would you utilize in-person Library resources at Brockport Downtown (walk-up reference desk, physical books, Inter Library Loan, meet with Librarian etc.)
No
If full-time in-person Library resources were only available on the main campus (walk-up reference desk, physical books, Inter Library Loan, meet with Librarian), and not at Brockport Downtown, would that negatively impact your academic support?
Not at all
If you are teaching class/in class and have a Library need and you have the option of in-person, or walk up help on site- How would this impact your academic fulfillment? Please explain:
N/A
If you are teaching class/ in class and have a Library need and your only option is to call virtually to someone on the main campus, would this impact your academic fulfillment? Please explain how:
N/A
Choose all that are important to your academic support (Choose all options that are ideal to your success at Brockport Downtown):
Part-time in-person Library support
Prompt
Response
Check all boxes that best describe your connection with Brockport Downtown:
Student
Have you used Technology support and resources at SUNY Brockport (Virtual, or in-person at main campus or at Brockport Downtown) in the past academic year?
Yes
Would you utilize in-person (walk up tech help, walk-up troubleshooting, computer help etc.) Technology resources at Brockport Downtown?
Yes
If full-time in-person Technology resources were moved to only the main campus (walk-up technology office support, full-time classroom support, IT Service desk) and not physically at Brockport Downtown, would that negatively impact your academic support?
Yes greatly
If you are teaching class/ in class and have a technology need and you have the option of in-person walk up help on site- How would this impact your academic fulfillment? Please explain:
It would be greatly important to have in person help because tech problems can happen and have happened in other classes I’ve been in. Tech support has been incredibly helpful.
If you are teaching class/ in class and have a Technology need and your only option is to call virtually to someone on the main campus, would this impact your academic fulfillment? Please explain how:
I believe this would make things harder for the professor and the students because it would take longer and potentially impact the time spent trying to fix the problem rather than doing class work.
Choose all that are important to your academic support (Choose all options that are ideal to your success at Brockport Downtown):
In-person Technology support
Full-time in-person Technology support (walk up)
Part-time in-person Technology support
The following questions are now regarding LIBRARY utilization as a resource at Brockport Downtown.
Prompt
Response
Have you used Library resources at SUNY Brockport (virtual, or in-person at the main campus, or at Brockport Downtown) in the past academic year?
Yes
Would you utilize in-person Library resources at Brockport Downtown (walk-up reference desk, physical books, Inter Library Loan, meet with Librarian etc.)
Yes
If full-time in-person Library resources were only available on the main campus (walk-up reference desk, physical books, Inter Library Loan, meet with Librarian), and not at Brockport Downtown, would that negatively impact your academic support?
Not at all
If you are teaching class/in class and have a Library need and you have the option of in-person, or walk up help on site- How would this impact your academic fulfillment? Please explain:
I don’t believe this would impact me greatly because I have access to virtual help on the Brockport website for any questions I have.
If you are teaching class/ in class and have a Library need and your only option is to call virtually to someone on the main campus, would this impact your academic fulfillment? Please explain how:
This wouldn’t impact me greatly because most of my academic questions regard resources and citations which can be answered through virtual help or by calling.
Choose all that are important to your academic support (Choose all options that are ideal to your success at Brockport Downtown):
Virtual Library support
Is there anything else you wanted to tell the Brockport Downtown Utilization Committee?
Brockport Downtown is amazing, and love all the work everyone is doing to continue to make it such a lovely place to be!
Prompt
Response
Check all boxes that best describe your connection with Brockport Downtown:
Faculty
Have you used Technology support and resources at SUNY Brockport (Virtual, or in-person at main campus or at Brockport Downtown) in the past academic year?
Yes
Would you utilize in-person (walk up tech help, walk-up troubleshooting, computer help etc.) Technology resources at Brockport Downtown?
Yes
If full-time in-person Technology resources were moved to only the main campus (walk-up technology office support, full-time classroom support, IT Service desk) and not physically at Brockport Downtown, would that negatively impact your academic support?
Yes somewhat
If you are teaching class/ in class and have a technology need and you have the option of in-person walk up help on site- How would this impact your academic fulfillment? Please explain:
Sometimes there is a problem with accessing the computer or internet in the classroom. It is highly valuable to have a resource available right away so that students are not kept waiting for the class to begin.
If you are teaching class/ in class and have a Technology need and your only option is to call virtually to someone on the main campus, would this impact your academic fulfillment? Please explain how:
Sometimes there is a problem with accessing the computer or internet in the classroom. It is highly valuable to have a resource available right away so that students are not kept waiting for the class to begin.
Choose all that are important to your academic support (Choose all options that are ideal to your success at Brockport Downtown):
Virtual Technology support
In-person Technology support
The following questions are now regarding LIBRARY utilization as a resource at Brockport Downtown.
Prompt
Response
Have you used Library resources at SUNY Brockport (virtual, or in-person at the main campus, or at Brockport Downtown) in the past academic year?
Yes
Would you utilize in-person Library resources at Brockport Downtown (walk-up reference desk, physical books, Inter Library Loan, meet with Librarian etc.)
Seldom
If full-time in-person Library resources were only available on the main campus (walk-up reference desk, physical books, Inter Library Loan, meet with Librarian), and not at Brockport Downtown, would that negatively impact your academic support?
Not greatly
If you are teaching class/in class and have a Library need and you have the option of in-person, or walk up help on site- How would this impact your academic fulfillment? Please explain:
N/A
If you are teaching class/ in class and have a Library need and your only option is to call virtually to someone on the main campus, would this impact your academic fulfillment? Please explain how:
N/A
Choose all that are important to your academic support (Choose all options that are ideal to your success at Brockport Downtown):
Virtual Library support
Is there anything else you wanted to tell the Brockport Downtown Utilization Committee?
Thank you for seeking feedback
Prompt
Response
Check all boxes that best describe your connection with Brockport Downtown:
Staff
Have you used Technology support and resources at SUNY Brockport (Virtual, or in-person at main campus or at Brockport Downtown) in the past academic year?
Yes
Would you utilize in-person (walk up tech help, walk-up troubleshooting, computer help etc.) Technology resources at Brockport Downtown?
Yes
If full-time in-person Technology resources were moved to only the main campus (walk-up technology office support, full-time classroom support, IT Service desk) and not physically at Brockport Downtown, would that negatively impact your academic support?
Yes greatly
If you are teaching class/ in class and have a technology need and you have the option of in-person walk up help on site- How would this impact your academic fulfillment? Please explain:
N/A
If you are teaching class/ in class and have a Technology need and your only option is to call virtually to someone on the main campus, would this impact your academic fulfillment? Please explain how:
N/A
Choose all that are important to your academic support (Choose all options that are ideal to your success at Brockport Downtown):
Virtual Technology support
In-person Technology support
Full-time in-person Technology support (walk up)
The following questions are now regarding LIBRARY utilization as a resource at Brockport Downtown.
Prompt
Response
Have you used Library resources at SUNY Brockport (virtual, or in-person at the main campus, or at Brockport Downtown) in the past academic year?
No
Would you utilize in-person Library resources at Brockport Downtown (walk-up reference desk, physical books, Inter Library Loan, meet with Librarian etc.)
No
If full-time in-person Library resources were only available on the main campus (walk-up reference desk, physical books, Inter Library Loan, meet with Librarian), and not at Brockport Downtown, would that negatively impact your academic support?
Yes greatly and somewhat
If you are teaching class/in class and have a Library need and you have the option of in-person, or walk up help on site- How would this impact your academic fulfillment? Please explain:
N/A
If you are teaching class/ in class and have a Library need and your only option is to call virtually to someone on the main campus, would this impact your academic fulfillment? Please explain how:
N/A
Choose all that are important to your academic support (Choose all options that are ideal to your success at Brockport Downtown):
Virtual Library support
In-person Library support (walk up)
Full-time in-person Library support (walk up)
Prompt
Response
Check all boxes that best describe your connection with Brockport Downtown:
SUNY Brockport SBDC Staff Advisor
Have you used Technology support and resources at SUNY Brockport (Virtual, or in-person at main campus or at Brockport Downtown) in the past academic year?
Yes
Would you utilize in-person (walk up tech help, walk-up troubleshooting, computer help etc.) Technology resources at Brockport Downtown?
Yes
If full-time in-person Technology resources were moved to only the main campus (walk-up technology office support, full-time classroom support, IT Service desk) and not physically at Brockport Downtown, would that negatively impact your academic support?
Yes greatly
If you are teaching class/ in class and have a technology need and you have the option of in-person walk up help on site- How would this impact your academic fulfillment? Please explain:
It is critical to have walk-up, in person technology assistance as needed, especially when teaching a class and something goes wrong. Tech goes beyond computers to projectors, microphones and many other electronic devices. Having resources to immediately resolve problems is essential to maximizing class time, If I have to waste time trying to figuring out problems that rise up, it is counter productive and a waste of the student’s time. Additionally, I am not a technician or an electronics specialist. I depend on those resources to assist as needed.
If you are teaching class/ in class and have a Technology need and your only option is to call virtually to someone on the main campus, would this impact your academic fulfillment? Please explain how:
Yes. While virtual has its benefits it is definitely NOT a cure all solution. Many times the hands on approach is important and necessary.
Choose all that are important to your academic support (Choose all options that are ideal to your success at Brockport Downtown):
Virtual Technology support
In-person Technology support
Full-time in-person Technology support (walk up)
Part-time in-person Technology support
The following questions are now regarding LIBRARY utilization as a resource at Brockport Downtown.
Prompt
Response
Have you used Library resources at SUNY Brockport (virtual, or in-person at the main campus, or at Brockport Downtown) in the past academic year?
No
Would you utilize in-person Library resources at Brockport Downtown (walk-up reference desk, physical books, Inter Library Loan, meet with Librarian etc.)
Possibly depending on the resources
If full-time in-person Library resources were only available on the main campus (walk-up reference desk, physical books, Inter Library Loan, meet with Librarian), and not at Brockport Downtown, would that negatively impact your academic support?
N/A
If you are teaching class/in class and have a Library need and you have the option of in-person, or walk up help on site- How would this impact your academic fulfillment? Please explain:
N/A
If you are teaching class/ in class and have a Library need and your only option is to call virtually to someone on the main campus, would this impact your academic fulfillment? Please explain how:
N/A
Choose all that are important to your academic support (Choose all options that are ideal to your success at Brockport Downtown):
N/A
Is there anything else you wanted to tell the Brockport Downtown Utilization Committee?
At the SBDC we rely on Lisa to assist with room utilization and Kevin for tech issues. These are important people who impact our ability to successfully provide our services.
Prompt
Response
Check all boxes that best describe your connection with Brockport Downtown:
Faculty
Have you used Technology support and resources at SUNY Brockport (Virtual, or in-person at main campus or at Brockport Downtown) in the past academic year?
Yes
Would you utilize in-person (walk up tech help, walk-up troubleshooting, computer help etc.) Technology resources at Brockport Downtown?
Yes
If full-time in-person Technology resources were moved to only the main campus (walk-up technology office support, full-time classroom support, IT Service desk) and not physically at Brockport Downtown, would that negatively impact your academic support?
Yes greatly
If you are teaching class/ in class and have a technology need and you have the option of in-person walk up help on site- How would this impact your academic fulfillment? Please explain:
We host classes as well as events where if there are any technology issues or concerns during this time that inhibit the event, this would reflect badly on SUNY Brockport to students and community members.
If you are teaching class/ in class and have a Technology need and your only option is to call virtually to someone on the main campus, would this impact your academic fulfillment? Please explain how:
Having an audience/ students wait in pause while a faculty member is trying to connect with IT virtually is concerning. This impacts education as well as could cause students to question their choice in attending the event or classroom experience.
Choose all that are important to your academic support (Choose all options that are ideal to your success at Brockport Downtown):
In-person Technology support
Full-time in-person Technology support (walk up)
Part-time in-person Technology support
The following questions are now regarding LIBRARY utilization as a resource at Brockport Downtown.
Prompt
Response
Have you used Library resources at SUNY Brockport (virtual, or in-person at the main campus, or at Brockport Downtown) in the past academic year?
No
Would you utilize in-person Library resources at Brockport Downtown (walk-up reference desk, physical books, Inter Library Loan, meet with Librarian etc.)
No
If full-time in-person Library resources were only available on the main campus (walk-up reference desk, physical books, Inter Library Loan, meet with Librarian), and not at Brockport Downtown, would that negatively impact your academic support?
Not greatly
If you are teaching class/in class and have a Library need and you have the option of in-person, or walk up help on site- How would this impact your academic fulfillment? Please explain:
N/A
If you are teaching class/ in class and have a Library need and your only option is to call virtually to someone on the main campus, would this impact your academic fulfillment? Please explain how:
N/A
Choose all that are important to your academic support (Choose all options that are ideal to your success at Brockport Downtown):
